Frequently Asked Questions

What is the Privilege Loyalty program?

The Europcar Privilege loyalty program is a free of charge program designed to enable enrolled customers to receive rewards for their repeat business with Europcar when they rent in any of the participating locations.

The Privilege Program offers the Members three (3) status levels based on the number of rentals or rental days with Europcar over a twelve (12) months period. Program status levels are Privilege Club, Privilege Executive, and Privilege Elite.
The Member's status changes when he or she satisfies the conditions for obtaining another level, as described below. The new status is valid for a period of 12 months (365 days). The Member's current status is renewed if, at the end of this 12 month period, the Member still satisfies the conditions for said status. If the Member no longer satisfies the conditions for the current status level over the following 12 month period, then he or she receives the status level that corresponds to his or her activity at the end of the said period. The Member's new Card is sent immediately, free of charge, corresponding to the new status level.

Europcar ID sign-on or quote at time of booking is mandatory to benefit from the Privilege Program advantages and tier level system.

To obtain a Privilege Card, the Customer must:

• Update or create his/her Europcar ID online via the "My Europcar" section and Submit or Confirm his/her enrolment, 
• Own a major credit card accepted by Europcar and enter the details of such credit card details in the My Europcar section OR be granted a Company charge option, both as described in the section 2 of our General Rental Terms 
• Provide an individual and valid e-mail address at time of sign up 

On receipt of the subscription confirmation, Europcar will send a confirmation email to the email address entered by the customer in the "My Europcar" form which in turn implies the final acceptance of the offer by the Customer.