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Can I modify or cancel my booking?

You may cancel your reservation by using the same booking channel as the one used for your reservation or by contacting our local Call Center. Cancellations made through the Europcar reservation website will take effect when recorded in the Europcar reservation system. You may cancel your prepaid reservation as follows:

- You may cancel the reservation free of charge up to 48h before the rental is due to start. If you cancel your reservation less than 48 hours before the pick up time, a fee of $80 NZD (depending on local currency), or the whole price of rental if value is lower, will be charged.

- If You have not cancelled and fail to come to the Europcar rental location to pick up the Vehicle, the prepaid amount will be refunded less a “no show” fee of $172 NZD or according to country of rental (please refer to the Terms and Conditions of Hire, and more particularly Tariff’s Guide of your country of rental, by clicking here and selecting your country of rental). This amount will be charged either in local currency or in your card billing currency, where applicable and at the exchange rate and conditions valid at time of transaction.

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