Frequently Asked Questions

Loyalty Program

• Can I earn Frequent Traveller miles with my Europcar rental?
• Can I receive Frequent Traveller miles or points on Previous Rentals?
• Can Privilege credits be converted?
• How are the different Privilege status levels reached?
• How can I check my Privilege credits?
• How can I enrol in the Europcar Privilege Programme?
• How do I earn Privilege credits?
• How do I get my Privilege card?
• How do I get the Privilege advantages?
• How will I get upgraded / downgraded from a level to another?
• I have an old Europcar card, how should I proceed?
• Is the Europcar Privilege Program free of charge?
• What are Privilege credits?
• What are the benefits for Privilege members?
• What are the different Privilege status levels?
• What if my Privilege Card is lost, damaged or stolen?
• What is Privilege Club?
• What is Privilege Elite?
• What is Privilege Executive?
• What is the Privilege Loyalty program?
• What is the Privilege Master Rental agreement service?
• What is the purpose of the Europcar Privilege Loyalty Program?
• Where can I get all information regarding the Privilege Program?
• Where can I send a query if I'm missing Privilege credits?
• Which Europcar locations propose the Privilege Program?
• Which rentals are eligible Privilege rentals?