Frequently Asked Questions

Loyalty Programs

• What loyalty programs does Europcar offer?
• COVID-19: Your status
• COVID-19: Free Weekend cancellations or modifications
• COVID-19: Expiring Free Weekends
• COVID-19: Coupons

Loyalty Programs > 1. PRIVILEGE : ABOUT

• Is the Europcar Privilege Program free of charge?
• What is the Privilege Loyalty Program?
• Which Europcar locations participate in the Privilege Program?
• How can I join the Europcar Privilege program?
• Where can I find the full terms and conditions of the Privilege Loyalty program?
• What are the benefits for Privilege members?

Loyalty Programs > 2. PRIVILEGE : HOW IT WORKS

• Can I receive Frequent Traveller miles or points on Previous Rentals?
• Can Privilege credits be converted?
• How can I check my Privilege credits?
• How do I earn Privilege credits?
• What are Privilege credits?
• Where can I send a query if I'm missing Privilege credits?
• Where can I find information regarding my membership of Privilege?
• Which rentals are eligible for privilege credits?
• How do the privilege tier levels work?
• What happens when I am downgraded or renewed?
• Can I claim credits on rentals I completed before I joined Privilege?
• When am I upgraded to a new tier?
• How can take advantage from my Accor Hotels discount?

Loyalty Programs > 3. PRIVILEGE : YOUR REWARDS AND BENEFITS

• How do I get my privilege benefits and rewards?
• How does the reward of a free weekend after 3 rentals work?
• Where can I see the full terms and conditions of the Privilege Free Weekend reward?
• How can I redeem my free weekend reward?
• I lost the email with my reward. What should I do?
• I'm not getting any information about my Privilege membership or rewards. What should I do?
• How can I take advantage of priority service?
• I'm eligible for a free upgrade. How does it work?

Loyalty Programs > 4. PRIVILEGE : YOUR CARD

• How do I get my Privilege card?
• What happens to the Privilege card on my phone when I move up or down a tier level?
• I am not able to access the Privilege card on my phone but need details from it. What should I do?
• What kind of smartphone do I need to download the card?
• Do I need to have my card with me to pick-up my rental?

Loyalty Programs > 5. FREQUENT TRAVELLERS MILES

• Can I earn Frequent Traveller miles with my Europcar rental?
• Can I claim Privilege credits and frequent traveller points on the same rentals?